EDUCATION SERVICES

.There is a growing need among school administrators to bring in seamless communication between the community of students, parents & teachers. This way we can encourage higher involvement in the education industry. Globally educational institutions started to see parents and students as their 'customers'.

Educational institutions would like to provide their 'customers' with online access to their ward grades and keep track of their ward attendance patterns. They would like to help students proactively catch up with their studies that is missed, inform the parent community about important meetings quickly & efficiently, and maintain feedback as well. Universities with Customer Relationship Management (CRM) on their curriculum require Call Centers to provide their students with hands-on experience

CHALLENGES

• Staff communication
• Enhance information availability
• Differentiated customer service

Here is a sprinkling of some of the major offerings Techvation has to offer for the vertical

1. Self-Service Solutions (Interactive Voice Response And Speech)
2. Inbound Interaction Management Solutions
3. Outbound Interaction Management Solutions
4. Agent Productivity - Computer Telephony Integration (CTI)
5. Quality Monitoring Solutions
6. Workforce Optimization Solutions